Reporting an Automobile Claim
In case of a motor vehicle accident:
Take precautions necessary to protect the scene of the accident
from further accidents.
Call the police. If someone is injured, request medical assistance. If
fire involved, request fire department aid.
Be courteous. Answer police questions. Give identifying information
to the other party involved, but make no comments about assuming
As soon as possible, report the accident to the Customer Service
Unit by using the telephone number provided.
Gather the facts.
Use the Guide for Reporting Automobile Claims as a reference.
Worksheets are provided for your convenience in gathering information. It is
not necessary to write answers to questions you know, it is a tool to help
reduce the amount of time you are on the telephone and to give you an
easy place to collect information.
Reporting the details of an automobile accident can be confusing.
Remember, the objective is to report the claim quickly. Try to gather as
much information as possible, but don't worry if you do not have the
answers to each and every question.